Refund policy

30-Day Money-Back Guarantee

At examsuccessprep, we stand behind the quality of our products. We offer a 30-day money-back guarantee on all purchases. If you are not completely satisfied with your purchase, you may request a full refund within 30 days of your original purchase date.

1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  • The refund request is made within 30 days of the original purchase date
  • You provide your order number and the email address used for the purchase
  • You provide a valid reason for the refund request

We process refunds for digital products on a case-by-case basis to ensure fair use of our guarantee while protecting against misuse.

2. Digital Product Refund Conditions

Because our products are digital downloads, we understand the unique nature of these transactions. Valid reasons for a refund include:

  • The product does not match its description or listing
  • The file is corrupted, incomplete, or inaccessible
  • Duplicate purchase of the same product
  • The product does not correspond to the correct textbook edition
  • Technical issues preventing access to the downloaded content
3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at support@examsuccessprep.com or call +1 (339) 228-4593
  2. Include your order details: order number, email address used for purchase, and product name
  3. Describe the reason for your refund request
  4. Wait for confirmation: Our team will review your request and respond within 24-48 hours
4. Refund Processing Time

Once your refund is approved:

  • Review Period: 24-48 business hours for refund request review
  • Processing: 3-5 business days for the refund to be processed
  • Bank Processing: 5-10 business days for the refund to appear on your statement, depending on your financial institution

Refunds are issued to the original payment method used at checkout.

5. Exceptions & Non-Refundable Situations

Refunds may be declined in the following situations:

  • The refund request is submitted more than 30 days after the purchase date
  • Evidence of misuse, redistribution, or sharing of the purchased materials
  • Multiple refund requests from the same account within a short period (indicating potential abuse)
  • The customer has previously received a refund for the same product
  • The product was purchased during a clearly marked "final sale" or non-refundable promotion
6. Partial Refunds

In certain circumstances, we may offer partial refunds:

  • If only a portion of a bundle or multi-product order is found to be unsatisfactory
  • If the product has been partially used and a full refund is not warranted
  • At our discretion when circumstances do not meet full refund criteria but some compensation is appropriate

The partial refund amount will be determined on a case-by-case basis by our support team.

7. Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their bank or credit card company. We are committed to resolving issues promptly and fairly. Initiating a chargeback without first contacting our support team may result in:

  • Revocation of download access to all purchased products
  • Suspension of your account
  • Additional fees associated with the chargeback process
8. Contact for Refunds

For all refund-related inquiries, please reach out to us through any of the following channels:

support@examsuccessprep.com
+1 (339) 228-4593
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

examsuccessprep

77 Avenue des Tuileries, 63600 Ambert, France

Our customer support team is dedicated to ensuring your satisfaction and will work with you to resolve any issues promptly.